Frequently Asked Question

Some Jersey College tools open content in a pop-up window, and online classes need permission to use your camera and microphone. If a pop-up is blocked or your camera/mic won't turn on, use these steps to allow (or block) them for a specific website. The fastest way to fix a single site is to click the icon at the left end of the address bar while you are on that site.

Google Chrome

1. Go to the website you are having trouble with.
2. Click the icon at the left end of the address bar (a tune/sliders icon, or the site name).
3. Click "Site settings."
4. Find "Pop-ups and redirects," "Camera," or "Microphone" and set each to "Allow" (or "Block").
5. To manage pop-ups for all sites: three dots, then Settings, then "Privacy and security," then "Site settings," then "Pop-ups and redirects."
6. Reload the page for the change to take effect.

Microsoft Edge

1. Go to the website you are having trouble with.
2. Click the icon at the left end of the address bar (a lock or sliders icon, or the site name).
3. Click "Permissions for this site."
4. Find "Pop-ups and redirects," "Camera," or "Microphone" and set each to "Allow" (or "Block").
5. To manage pop-ups for all sites: three dots, then Settings, then "Cookies and site permissions," then "Pop-ups and redirects."
6. Reload the page for the change to take effect.

Mozilla Firefox

1. Go to the website you are having trouble with.
2. Click the icon at the left end of the address bar (a lock or shield/settings icon).
3. Open the permissions section and adjust the listed permissions, or remove an existing block here.
4. To manage permissions for all sites: three lines, then Settings, then "Privacy & Security," then scroll to "Permissions" (Camera, Microphone, and Pop-up Windows). Click "Settings" next to each to allow or block specific sites.
5. To allow a pop-up after it is blocked: when Firefox blocks one, a message bar appears at the top of the page; click "Options" (or "Allow") and choose to allow pop-ups for that site.
6. Reload the page for the change to take effect.

Tips

• Only allow pop-ups and camera/microphone access for websites you trust, such as Jersey College sites and your online class tools. Block them for sites you do not recognize.
• If your camera or microphone still won't work in a class, also check that no other app (such as Zoom) is already using it, and that you picked "Allow" when the browser first asked.
• Windows has its own privacy settings too. If the browser shows access is allowed but the device still won't work, check Windows Settings, then "Privacy & security," then Camera and Microphone, and make sure your browser is permitted.
• For camera and microphone problems specifically inside Zoom, see the published article on fixing camera/microphone issues in Zoom.

If you're still having trouble, contact the Jersey College Help Desk at 201-645-1164 or itsupport@jerseycollege.edu.