Click on the category to browse FAQs.
-
Accounts & Security (10)
Your Jersey College username, password, Multi-Factor Authentication (Google Authenticator), and staying safe from phishing. -
Adobe Acrobat (4)
Reading, printing, filling, and signing PDFs with Adobe Acrobat Reader, plus editing with Acrobat Pro. -
Campus & Student Systems (3)
Campus Wi-Fi, printing, and student systems such as the Advantage student portal. -
Canvas (8)
Log in to Canvas, submit assignments, check grades and feedback, and fix common Canvas issues. -
Email (6)
Assistance with Jersey College Email.
-
Examplify (ExamSoft) (7)
Download, install, register, and take secured nursing exams in Examplify, plus exam-day troubleshooting. -
Files & Utilities (2)
Everyday file tasks - zipping and unzipping archives with 7-Zip and other utilities. -
Microsoft Office 365 (6)
Resources to assist students with Office 365
-
Nursing Resources (11)
Accessing Jersey College nursing study and exam-prep resources such as NurseTim / NurseThink. -
Web Browsers (4)
Using and fixing Google Chrome, Microsoft Edge, and Mozilla Firefox - cache, updates, pop-ups, and sites that will not load. -
Windows 11 Upgrade (1)
Instructions to upgrade to Windows 11.
-
Zoom & Online Classes (5)
Join Zoom and Microsoft Teams classes and fix camera and microphone problems.