Frequently Asked Question

If Examplify won't open at all - it crashes, freezes on the splash screen, or shows an error every time - the fix is usually to uninstall it completely and reinstall a fresh copy. Do this well before exam day, not the morning of your exam.

Step 1 - Uninstall Examplify:

1. Click Start and open Settings, then go to Apps (or "Apps and features").
2. Find Examplify in the list, click it, and choose Uninstall. Confirm if asked.
3. Restart your computer after it's removed.

Step 2 - Reinstall Examplify:

1. Download a fresh copy using the Help Desk's steps - see "How do I download and install Examplify on my Windows or Mac laptop?"
2. Run the installer and follow the prompts.
3. Open Examplify, click "Add New Account," and register again with your Institution ID and login - see "How do I register in Examplify and download my upcoming exam?"
4. Re-download your exam.

Tips:

• Always avoid uninstalling between starting an exam and uploading your answer file.
• If Examplify still won't open after a clean reinstall, contact the Help Desk - some leftover files may need to be cleared.

If you're still having trouble, contact the Jersey College Help Desk at 201-645-1164 or itsupport@jerseycollege.edu.