Frequently Asked Question

Step 1: Check If Your Computer Can Run Windows 11

1. Open a browser and go to:
   https://www.microsoft.com/en-us/windows/windows-11#pchealthcheck
2. Scroll down and click “Download PC Health Check App”
3. Install and run the app
4. Click “Check now”
5. If it says “This PC can run Windows 11”, you’re ready to upgrade!

Step 2: Back Up Your Files

Before upgrading, save your important files so you don’t lose anything.

What to Back Up:

• School documents (Word, Excel, PDFs)
• Photos and videos
• Downloads
• Desktop files

Where to Find Them:

• Documents: This PC > Documents
• Pictures: This PC > Pictures
• Downloads: This PC > Downloads
• Desktop: This PC > Desktop

How to Back Them Up:

• OneDrive: Right-click files → Move to OneDrive
• Google Drive: Go to https://drive.google.com → Upload files
• USB drive: Plug in → Drag and drop files

Step 3: Upgrade to Windows 11

Option 1: Windows Update (Easiest)

1. Click the Start Menu
2. Go to Settings > Update & Security > Windows Update
3. Click Check for updates
4. If you see “Upgrade to Windows 11 is ready”, click Download and install
5. Follow the prompts and restart your computer

Option 2: Installation Assistant

1. Go to: https://www.microsoft.com/software-download/windows11
2. Scroll down to “Windows 11 Installation Assistant”
3. Click Download Now
4. Open the file and follow the instructions

Step 4: Install Examplify 3.9 (If Needed)

If you are required to take exams using Examplify, you’ll need to install version 3.9 on your upgraded Windows 11 device.

Minimum System Requirements:

• Operating System: Windows 11 (64-bit), version 23H2 or 24H2
• Processor: Non-ARM-based CPU
• RAM: 4 GB or more
• Storage: 4 GB of free space
• Language: English (United States) Language Pack must be installed
• USB Port: Required for backup (may need an adapter)
• S Mode: Not supported (must switch to standard Windows mode)

Download Examplify 3.9 here:https://support.examsoft.com/hc/en-us/articles/11146797283469-Examplify-Direct-Download-Links-for-Windows-and-Mac-Installers

Extra Tips to Prevent Issues

Before You Upgrade:

• Plug in your laptop
• Make sure your internet is stable
• Free up disk space (64 GB minimum)
• Disable antivirus temporarily if needed

After You Upgrade:

• Go to Settings > Windows Update and install all updates
• Restart your computer

Quick Checklist

Use this checklist to make sure you're ready:

✅ PC Health Check confirms Windows 11 compatibility
✅ Important files backed up (Documents, Pictures, Downloads, Desktop)
✅ Stable internet connection and power source
✅ 64 GB+ free disk space
✅ Antivirus temporarily disabled (if needed)
✅ Windows 11 successfully installed
✅ All updates installed after upgrade
✅ Examplify 3.9 installed and tested
✅ English (United States) Language Pack installed
✅ USB port available for backup

Need Help?

Watch: The New Windows 11 Installation Screens and Options
Call: Jersey College IT Department at 201.645.1164
Submit a Help Request: https://helpdesk.jerseycollege.edu