Accounts & Security
Your Jersey College username, password, Multi-Factor Authentication (Google Authenticator), and staying safe from phishing.
Frequently Asked Questions
- First-time login: what is my username, full email address, and initial password?
- How do I move Microsoft Authenticator (MFA) to a new phone without getting locked out?
- How do I recognize and report phishing or suspicious emails?
- How do I set up Multi-Factor Authentication (MFA) with Microsoft Authenticator for the first time?
- I forgot my password - how do I reset it myself (self-service)?
- I got a sign-in or MFA request I didn't start - what do I do?
- My account was disabled or I can't sign in after a long time away -- how do I get back in?
- My laptop or phone was lost or stolen - what should I do?
- Password best practices: how to keep my Jersey College account secure
- What happens to my Jersey College email and account after I graduate?