Frequently Asked Question

If Microsoft Authenticator suddenly asks you to approve a sign-in, or you get a verification request, and you did NOT just try to sign in yourself, treat it as a warning sign. It can mean someone else has your password and is trying to get into your account. Here is exactly what to do.

1. Do NOT approve the request. If Microsoft Authenticator shows a number to enter or asks you to approve or deny, choose Deny - or simply do not approve it. Approving would let the other person in.

1. Change your password right away. As soon as you have denied the request, go to https://passwordreset.microsoftonline.com/?whr=jerseycollege.edu and reset your password. A request you did not start usually means your current password is no longer safe.

1. Contact the Jersey College Help Desk. Let us know you received a sign-in or MFA request you did not start. We can check your account and help make sure it is secure.

Tips and warnings:

• The golden rule: never approve a sign-in or MFA request you did not start. If you did not just try to log in, the request is not yours to approve.

• Repeated approval prompts that you did not trigger are a strong sign someone has your password and is trying again and again. Deny every one and change your password.

• The Help Desk will never ask you to approve a request or read back a code over the phone. If someone calls asking you to approve a prompt or share a code, hang up - it is a scam.

• Your Jersey College password covers both Microsoft 365 and Canvas. After you reset it, Canvas updates with the new password in about 5 to 10 minutes.

If you're still having trouble, contact the Jersey College Help Desk at 201-645-1164 or itsupport@jerseycollege.edu.