Frequently Asked Question

Losing a device - or having one stolen - can feel stressful, especially if you used it to check your Jersey College email, Canvas, or other accounts. The most important thing is to act quickly so no one can use your account. Follow these steps right away.

1. Change your password immediately. From any device you trust (another computer, a friend's phone, a library computer), go to https://passwordreset.microsoftonline.com/?whr=jerseycollege.edu and reset your password. This is the single most important step, because it locks out anyone who has your lost or stolen device. Changing your password also signs your account out of the lost device.

1. Contact the Jersey College Help Desk to report the device as lost or stolen. The sooner you report it, the sooner we can help protect your account and, if it is a school device, take further action.

1. If it was a Jersey College device (a laptop or tablet issued by the school), be sure to tell the Help Desk. We can take extra steps on school-owned devices to help secure them.

1. Watch closely for phishing. Whoever found or took your device may now have some of your personal information and could use it to send convincing scam messages. Be extra careful with any unexpected emails, texts, or calls asking you to log in, share a code, or click a link.

Tips and warnings:

• Do not wait to see if the device turns up. Change your password first, then worry about finding the device.

• Your Jersey College password covers both Microsoft 365 and Canvas. Once you reset it, Canvas will sync with the new password in about 5 to 10 minutes.

• After resetting, you may be asked to approve sign-ins again with Microsoft Authenticator. That is normal.

• If your lost phone was the one with your Microsoft Authenticator app, tell the Help Desk - they can help you set up sign-in approval on a new phone.

If you're still having trouble, contact the Jersey College Help Desk at 201-645-1164 or itsupport@jerseycollege.edu.