Frequently Asked Question

Once you've redeemed your course or access code in Evolve, your resources and e-books live on your Evolve home page. Here's how to find your courses, open an e-book, and (if your resource supports it) read offline.

Find your courses and resources:

1. Go to https://evolve.elsevier.com and sign in with your Evolve email and password.
2. Your redeemed courses and resources appear on your Evolve home page, often under a "My Content," "Courses," or "My Evolve" area.
3. Click a course or resource title to open it. Some courses link out to a separate Elsevier area (for example a CoursePoint or HESI page); just follow the on-screen link.
4. If a course you expect is missing, you most likely still need to redeem its code. See the article on registering and redeeming a course code, and confirm the exact code with your instructor.

Open an e-book / find your bookshelf:

1. From your Evolve home page, look for your "Bookshelf," "My Evolve eBooks," or a similar e-book area.
2. Click the book cover or title to open the e-book reader in your browser.
3. Use the table of contents, search, highlighting, and notes inside the reader. Your highlights and notes are saved to your account, so they follow you when you sign in on another device.

Read offline with the e-book app (only if your e-book supports it):

1. Not every Evolve resource has an offline app, so first open the e-book online and look for a "download" or "read offline" option.
2. If offline reading is offered, you'll usually be pointed to Elsevier's e-book app for your computer, tablet, or phone. Download it only from the official store link Elsevier shows you.
3. Open the app and sign in with the same Evolve email and password.
4. Download the title while you have internet, and then it's available to read without a connection.

Tips:

• Use a current, supported web browser and keep it updated for the smoothest experience.
• If a book or course won't open, try refreshing, signing out and back in, or switching to another supported browser.
• Always sign in with the same Evolve account so all your books and courses stay together.

If you're still having trouble, contact the Jersey College Help Desk at 201-645-1164 or itsupport@jerseycollege.edu.