Frequently Asked Question

Evolve is Elsevier's website where you'll use many of your nursing course resources, e-books, and HESI materials. Before you can open anything, you need an Evolve account, and you need to add ("redeem") the course ID or access code your instructor gave you. Here's how.

Create your Evolve account (first time only):

1. Open a web browser and go to https://evolve.elsevier.com.
2. Click "Sign in" at the top right, then choose the option to create a new account (look for "Create account" or "I'm a new user").
3. Enter your name and an email address you check often, then create a password and finish the sign-up.
4. Write down the email and password you used. This is your Evolve login, and it is separate from your Jersey College username and password.

Sign in to Evolve:

1. Go to https://evolve.elsevier.com.
2. Click "Sign in" and enter the email and password you created for Evolve.
3. If you forgot your Evolve password, use the "Forgot password?" link on the Evolve sign-in page. (This is an Elsevier account, so the Jersey College password reset tools do not work for it.)

Redeem a course or access code from your instructor:

1. Sign in to https://evolve.elsevier.com.
2. Find where to enter a code. This is usually a "Redeem an access code" or "Redeem/Add a course" option, or a registration link your instructor shared.
3. Type in the course ID or access code exactly as your instructor provided it. Codes are case-sensitive, so match capital letters, lowercase letters, and numbers carefully.
4. Follow the prompts to confirm and add the course. When it's done, the resource or course will appear on your Evolve home page.

Tips:

• Your instructor is the only source for course IDs and access codes. The Help Desk does not have these. If your code is missing, expired, or doesn't work, contact your instructor.
• Use the same Evolve account every term. Creating a second account can split your resources across two logins.
• A printed access code (from a textbook) can usually be used only once, so don't share it.

If you're still having trouble, contact the Jersey College Help Desk at 201-645-1164 or itsupport@jerseycollege.edu.