Frequently Asked Question

Finishing the questions is not the last step. Examplify saves your answers in a file on your laptop, and that file must upload to ExamSoft. Your exam is not truly turned in until you see the green "uploaded" confirmation.

How uploading works:

1. When you reach the end of the exam, follow the prompts to finish and submit. Examplify will usually ask you to confirm you're done.
2. After you confirm, Examplify tries to upload your answer file automatically. Stay connected to the internet and keep your laptop on and plugged in.
3. Wait for the screen that says your exam has been uploaded. You're looking for a clear confirmation, often shown with a GREEN checkmark next to the exam.
4. Do not close the lid, shut down, or quit Examplify until you see that green "uploaded" status.

If it doesn't upload right away:

1. Check your Wi-Fi. Reconnect to a strong network if your connection dropped.
2. In your exam list, the exam may show a yellow or different colored status meaning "not yet uploaded." Click the exam and choose Upload (or Resume Upload) to try again.
3. Give it a minute on good Wi-Fi. Large files can take a little time.
4. Once it succeeds, the status turns green and says uploaded.

How to confirm you're done:

1. Look for the green checkmark or an "Uploaded" message next to your exam in the Examplify list.
2. If your instructor mentions a confirmation email or notification, watch for that too, but the green status in Examplify is your main proof.

Tips and warnings:

• Never delete the exam from Examplify until you've confirmed it uploaded. The file on your laptop is your backup.
• If you finished but had to leave, you can usually reconnect to Wi-Fi later and let it finish uploading, but do this as soon as possible.
• If the upload keeps failing, see the troubleshooting article and contact the Help Desk and your exam coordinator promptly so your work isn't counted late.

If you're still having trouble, contact the Jersey College Help Desk at 201-645-1164 or itsupport@jerseycollege.edu.