Frequently Asked Question

If a Lippincott PrepU quiz or a SimLab simulation activity won't load inside Canvas - it spins, goes blank, or freezes - this quick trick usually fixes it. These tools open inside Canvas, and a browser can sometimes get "stuck" loading them.

The fix - open it in a second browser:

1. Go to the Canvas page where the PrepU or SimLab activity is, right before it stops working.
2. Copy the web address (link) at the very top of the screen. Press Ctrl + C, or right-click the address bar and choose Copy.
3. Open a DIFFERENT web browser than the one you're using. For example, if you're in Chrome, open Microsoft Edge - or the other way around. Firefox works too.
4. Paste the same link into the address bar of the second browser (press Ctrl + V, or right-click and Paste) and press Enter.
5. You may have to log in again - go ahead and sign in. From there, the PrepU or SimLab activity should load and work.

Why this works:

• The second browser starts a fresh session without the stuck data that was blocking the activity in the first browser.

If it still won't load:

• Clear your browser's cache and cookies (see "Clear your browser cache and cookies"), then try again.
• Make sure your browser is up to date and that pop-ups aren't blocked for the activity.

If you're still having trouble, contact the Jersey College Help Desk at 201-645-1164 or itsupport@jerseycollege.edu.