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IT Service Alert: Microsoft Outlook / Email Outage
Microsoft is currently experiencing a service outage affecting Exchange Online, the platform that hosts Jersey College email. As a result, some faculty and staff may be unable to send, receive, or access email.
Affected: the Outlook desktop app, Outlook on the web (outlook.office.com), and Outlook/mail apps on phones and tablets.
Cause: This issue is on Microsoft's side and is not related to your computer, network connection, or account. Microsoft has identified connectivity errors within part of its infrastructure and is actively working on a resolution. Organizations beyond Jersey College are also affected.
What you should do:
- Please do not restart your computer, reinstall Outlook, or reset your password. These steps will not resolve the issue.
- If Outlook is working for you, continue using it as normal.
- If you cannot access email, please try again later. Mail sent to you during the outage should be delivered once Microsoft restores service.
- For time-sensitive matters, please use Zoom Team Chat or Zoom Phone until email service is restored.
There is no need to call or submit a ticket for this issue. The IT Department is monitoring the situation and will update this notice once service has been restored. Thank you for your patience.
Posted November 12, 2026 – Jersey College IT Department