Frequently Asked Questions

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33 FAQs matched your search criteria.
  1. Canvas isn't loading, pages look broken, or I'm not getting notifications - how do I fix it?
  2. First-time login: what is my username, full email address, and initial password?
  3. How do I access and sign in to ATI (atitesting.com)?
  4. How do I access EAQ (Elsevier Adaptive Quizzing)?
  5. How do I access Kaplan Nursing (NCLEX prep and integrated testing)?
  6. How do I access Lippincott DocuCare?
  7. How do I access my Evolve resources and e-books (find your courses, open an e-book, and read offline)?
  8. How do I access my Lippincott resources (CoursePoint and e-books) on thePoint?
  9. How do I change my Jersey College Password?
  10. How do I check my Jersey College email?
  11. How do I find my student portal?
  12. How do I fix Office activation problems like "Product Deactivated" or "Sign in to keep using"?
  13. How do I get started with vSim for Nursing?
  14. How do I install Microsoft 365 (Office) for free on my personal computer?
  15. How do I log in to Canvas with my Jersey College credentials?
  16. How do I move Microsoft Authenticator (MFA) to a new phone without getting locked out?
  17. How do I register and sign in to Evolve (Elsevier) and redeem a course or access code?
  18. How do I set up Multi-Factor Authentication (MFA) with Microsoft Authenticator for the first time?
  19. How do I set up my Jersey College email in the Outlook desktop app (Windows and Mac)?
  20. How Do I Set Up My Jersey College Email On A Mobile Device?
  21. How do I take a HESI exam delivered through Evolve / HESI?
  22. How do I take an ATI proctored assessment?
  23. How do I turn on Automatic Replies (Out of Office) in Outlook (web and desktop)?
  24. How do I unlock my Jersey College account?
  25. How do I upload an Office 365 document to Canvas?
  26. How do I use ATI practice assessments and Focused Review for remediation?
  27. I forgot my password - how do I reset it myself (self-service)?
  28. I got a sign-in or MFA request I didn't start - what do I do?
  29. My account was disabled or I can't sign in after a long time away -- how do I get back in?
  30. My laptop or phone was lost or stolen - what should I do?
  31. New student getting-started checklist: set up my account, email, Canvas, Office, and Examplify
  32. Password best practices: how to keep my Jersey College account secure
  33. What happens to my Jersey College email and account after I graduate?
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